Claims Process

Remember, Select International Tours & Cruises is the insurance agent and not the supplier. You must file a claim with Travel Insured International by following the instructions below.  

When disruptions occur resulting in losses covered under your travel insurance policies, there are simple procedures for filing a claim quickly and properly to allow for most accurate, hasle-free resolution of your claim. Remember Travel Insured International wants to pay documented claims for covered reasons, and your help to provide needed documentation will speed the process!

Start the claims process by visiting and clicking on "claims" or call 1-800-243-2440 to request the necessary forms be sent to you by mail.

Step 1: Complete online or mail-in (fax) claim notification form.

Step 2: Complete with great attention to detail, downloaded or received in the mail claims forms. Follow guidelines as to which documentation is required by Travel Insured in processing your claim. If proper support documentation is not received your claim will be held up and the entire process become ardous.

Step 3: You will be required to submit proof of payment (canceled bank check) and copies of travel documents (airline tickets, day by day travel program given to you by Select International Tours & Cruises), a doctor’s note clearly stating why you are unable to travel and when if due to medical reasons, etc..

Step 4: You will need to submit a refund statement from Select International Tours & Cruises stating how much of your payment is non-refundable.

Step 5: Additional Medical Documentation may be required and you will be notified by us if that is the case.

Step 6: You may need to complete “Excess Medical Expense” form along with an accompanying “Explanation of Benefits” from your health insurance company. The purpose of this document is to make sure your primary medical coverage from your health insurer and your secondary medical coverage from Travel Insured are coordinated.

Step 7: A Travel Insured claims examiner will review your documents and resolve your claim once all the required documentation is submitted by you. The claim process takes us up to 12 weeks, however it can be substanitally faster if you provide all the needed documentation and the paperwork is completed properly.

Remember…Travel Insured International wants to pay your claim for a documented, covered reason under your purchased policy as quickly and efficiently as possible. 

Select International Tours & Cruises is only an agent of Travel Insured and does not bear responsibility or become involved in the claims process.

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