What do I do if…
You miss a connecting flight, or your flight is canceled
Don’t panic. Flights are delayed and connections are mixed every day. Stay calm, follow this list and you will be on your way in no time.
Ask the airline how they are going to accommodate you and when you will depart
They may not know immediately, so be kind but persistent. Remind them that you are on a group tour with a specific schedule. Continue asking until you get an answer.
If you are with a Group of other Pilgrims
Try to stay together and elect a spokesperson to communicate with the airline, Select International, and the guide. When speaking with the airline, tell them that you are a group traveling together. Remain patient, pleasant, and persistent.
Keep receipts for everything!
If you eat, use a hotel, taxi, etc., you may be able to recoup the costs with a Travel Protection Claim.
REMEMBER: Be you own best advocate
You are in the best position to work with the airline. Be polite, but firm. Ask for answers and continue to communicate what you need. When you are rebooked, contact Select and your Guide to give them the new flight details.
Your luggage is lost
Lost luggage usually catches up with you in a day or two, but it can make things challenging in the meantime. Prevention is the best strategy. Make sure your bag is easy to spot in a crowded airport and have a picture of it on your phone.
If your bag is missing, enlist the help of travel companions and fellow pilgrims. If you have a picture of your bag on your phone, share it with them now. If you still cannot find it. Notify your guide and then head to the lost-luggage counter to file a claim. Be sure to have your itinerary with you, so you can give them addresses of the hotels where you will be staying. Keep all the paperwork in case you have to file a Travel Protection Claim.
You cannot locate your Guide on arrival
Don’t panic. Call the Guide. If they don’t answer immediately, leave a message and try again in a few minutes. Your Guide and Bus may be circling the airport to pick you up. If you have not found them within 30 minutes of arriving, please call the Ground Operator (listed in your documents). They will have the latest information on the location of your guide and transfer vehicle.
If you cannot reach either of them within 60 minutes, call the Select International 24-Hour phone number listed on the front of this document.
Your Passport is missing
A missing passport does not need to derail your trip! We have a whole post for you on this topic. It can be found HERE.
There is a problem with your hotel room
Contact reception at the Hotel. If they cannot/will not address your issue, contact your guide for assistance. Your guide is the best person to help with nearly any situation you encounter. She or he are familiar with the locations, language, and customs of your destination and they are there to help you have the best experience possible.
You get separated from your group
Contact the Guide. Make sure that you write down their phone number on your Passport Supplement (which will arrive with your travel documents). If you cannot reach them, contact your Bus Buddy. What is a Bus Buddy? Great question!
When you are traveling, it is good practice to exchange contact information with someone else on your bus. This way, if you get separated from the group, you can let them know so you can reconnect. If you are traveling with someone else, you should STILL find another Bus Buddy, in case you and your travel companion become separated from the group.
You become sick or injured
Alert your guide immediately. They will assist you in finding necessary help. Keep receipts for everything! You will need them to file a Travel Protection Claim. It is important to understand that you may have to pay for medical services, out-of-pocket. If you have purchased Travel Protection Insurance, keep records and receipts for claims. If you are admitted to a hospital, Travel Protection Insurance companies will often guarantee payment ahead of treatment. As soon as you are able, contact the Travel Protection Insurance company to alert them to the situation and begin a claim.
In all other circumstances
It is always best to speak with your guide first. They can assist with most situation and resolve any situations as soon as they occur.